Update 7:15am ET: Apparently this bug is not limited to the Microsoft Store version, it also affects the standalone 12.12.06. Thanks for sending in the tip, Alfred Penny! We'll update this if we hear an update and a possible solution. Meet us in DM if you're still having trouble.Īs noted above, this doesn't appear to affect everyone, but frustratingly, it is also not apparent from the reports what could be causing the error. Have you attempted to reinstall as directed? Check out this guide for information to ensure you have the latest version of iTunes:
Thanks for reaching out about this, we’re happy to help. So far, Apple is yet to address this issue, and of the few tweets to the Apple Support Twitter account, people are receiving a generic response to reinstall. It might say that a certain file can't be opened due to it's creation on a newer version of iTunes, i simply deleted it, it worked for me. In addition, you might come up against the following issue when trying to install the older version: As pointed out here in a topic on the iTunes for Windows community at Apple, you can go here, and grab the (more recent) 12.10.11 64-bit installer. The only workaround that seems to be available right now is to uninstall iTunes and install an older version, and then ignore the update to 12.12.06. I still received the same error and iTunes doesn't start. I tried installing iTunes on a fresh Windows VM which I had lying around (same OS release and updates, no other software installed), which never had any iTunes version installed or used on it. We tried reproducing the error, but on our four test machines (2x updated Windows 10 21H1 and 2x Windows 11 22000.194 in VM), iTunes installed and opened fine, which seems to indicate an environmental issue, but one that is affecting more than a small number of people it seems.Īs also pointed out in the Stack Exchange topic posted by user Massimo, this also affects clean installs of iTunes (on systems that never had iTunes previously installed). Running a repair, and uninstalling iTunes and then rebooting before attempting the reinstall, as documented here by Apple, resulted in the same error for one user on Stack Exchange. The first reports of these problems were posted to the iTunes for Windows community forums at around seven hours ago, and an Apple representative has yet to acknowledge the issue.Īfter applying the Microsoft Store update, some users are presented with the following dialog: It would appear that today's update to iTunes 12.12.0.6, being pushed out through the Microsoft Store, has resulted in a subset of users being unable to open the app. Updated Sep 22: Apple has replaced the broken installer for a new one.
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